Four steps. Then your listing is live.

You get a confirmation email straight away with the date, the arrival window, an itemised summary and a calendar invite. It also carries a seller prep checklist you can forward and a manage link for any changes. A custom time you requested yourself stays pending until we confirm it by email. The booking policy explains how confirmation works.

Nobody, as long as we can get in: a lockbox, concierge or code all work, so add the details when you book. Codes are encrypted and shown only to the assigned photographer and admin staff. If sellers are home, the shoot goes fastest when everyone steps outside during photos. If we can't get in, the rebook is free; see the booking policy.

Follow the seller prep checklist we send after booking. Inside, turn on every light, open blinds, clear counters and sills, hide cords and bins, make the beds and put toiletries away. Outside, move vehicles off the driveway and tidy the yard. On the day, plan for pets to be out or crated. Occupied-home questions are covered in the FAQ.

By email, with a link to a branded gallery holding MLS-sized and web-sized exports of every image plus social crops. The link is shareable, so you can send it straight to your seller or use it to fill the listing. Each service's delivery timeline appears on your order confirmation rather than as a fixed promise. The turnaround page explains what can move it.

Yes. The manage link in your confirmation email lets you reschedule, add services or update access details any time before the shoot, and anyone you share it with, such as an assistant, can use it without logging in. Rescheduling is free until 24 hours before the slot. Terms for later changes are in the booking policy.