REALTY STUDIOS
Realty Studios › Booking policy
This page explains how booking, payment, delivery, and changes work when you order a shoot with Realty Studios. If anything is unclear, reach out before your shoot and we'll walk you through it.
Nothing is charged when you book a Realty Studios shoot: your invoice is emailed after the shoot and paid online, and it matches the total you saw for the area you entered. A slot picked from the availability grid is confirmed the moment you submit, and prices are in Canadian dollars before GST.
The free-change window and any late fee are shown on this page and at checkout. Weather reschedules and rebooks after a failed access are free, and a reshoot or re-edit fixes a quality problem on our side at no charge. Each service's delivery timeline appears on your order confirmation.
A time you pick from the availability grid is yours the moment you submit — we email you straight away with the date, the arrival window, an itemized summary and a calendar invite. If the slot is taken in the seconds before you submit, we tell you on the spot and you pick another; you're never left waiting to find out.
If you instead request a specific time of your own, that request stays pending until we confirm it by email — nothing is booked against it in the meantime.
Nothing is charged when you book. Your invoice is sent by email after your shoot, and payment is collected securely online from that invoice. The total shown when you book is what you'll be invoiced for the area you told us about — no fee is introduced afterward that wasn't quoted.
Floor plans and photography are priced from the interior square footage you enter. If the measured floor plan differs meaningfully from that figure, the invoice adjusts at the same per-square-foot rate you were quoted — up or down. Exterior area (garage, deck, patio) is measured on the day and billed on the final invoice at the exterior rate shown on the floor-plan product. No other charge is added after the shoot.
Pricing is shown live as you configure your order, so the total always reflects exactly what you've selected. All prices are in Canadian dollars (CAD) and are shown before tax: GST is added at checkout and itemized on your invoice. Add-ons and larger square-footage tiers are priced transparently in the booking flow.
Each service has its own delivery timeline, shown on your order confirmation. We'll notify you by email when your files are ready to download.
Plans change — if you need to move or cancel your shoot, contact us as early as possible and we'll do our best to accommodate you.
Please make sure the property is accessible and shoot-ready at your scheduled time. If our photographer can't get in, or the property isn't ready to shoot, we contact you and rebook — we do not charge a failed-access fee. That rebook is free: the reschedule fee shown at checkout does not apply when we could not get in.
If something on our end affects the quality of your deliverables, contact us and we'll make it right. A reshoot or a re-edit is our usual remedy, and we don't charge you for putting our own work right.
We tell you on the spot and you pick another time, so you're never left waiting to find out. A slot picked from the availability grid is claimed the moment you submit, and the confirmation email follows straight away with the arrival window and a calendar invite. A custom time you request yourself stays pending until we confirm it by email. Book a shoot.
Give at least 24 hours' notice to reschedule, or 24 hours to cancel, and there's no charge. Later changes carry a $75 reschedule fee or $75 cancellation fee. Weather reschedules are free, and if we have to cancel or move your shoot you pay nothing for the change. The refund policy uses the same figures.
No. If our photographer can't get in, or the property isn't ready to shoot, we contact you and rebook without a failed-access fee, and the reschedule fee shown at checkout doesn't apply to that rebook. Please make sure access is arranged and the home is shoot-ready at the scheduled time. The refund policy states the same terms.
Tell us and we put it right: a reshoot or re-edit is the usual remedy, and we don't charge for fixing our own work. Request it from your delivery page or by email and say what's wrong. Reshoots for reasons in your control, such as staging changes, are quoted as a discounted return visit. Refunds are covered in the refund policy.
Text or call 604-779-4089 · info@realtystudios.ca